Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Several types of goods are exempt from being returned or refunded.
- Essences and remedies
- Online courses
- Downloadable software products
Please choose carefully before purchasing.
Course deposits (to save a place) are non refundable.
For in person workshops: Cancellations 7 days before course commences are eligible for refund, less non refundable course deposit, or in the case of no deposit required, a Au$50 cancellation fee.
Cancellations within 7 days of course commencing, will incur a 50% fee.
No refunds once course has commenced.
Online courses: strictly no refunds/ cancellations. Please choose carefully before enrolling.
Unless otherwise stated, postage prices are within Australia only.
For international shipping: I will contact you on purchase with an updated amount if the included postage will not cover shipping to your address.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.